Penimbili Terms for Buyers & Sellers

Welcome to Penimbili! This is your guide to using our marketplace safely and confidently.

1. Who Can Use Penimbili

• You must be 18 years or older.

• You need to provide correct information when registering.

2. Buying Products

• You agree to pay the listed price for products or services.

• Provide correct delivery information to avoid delays.

• Respect sellers and communicate politely.

3. Product Quality & Delivery

• Sellers are responsible for delivering the products as advertised.

• Check product descriptions carefully before buying.

• Returns or refunds depend on the seller’s policy.

4. Your Account

• Keep your login details safe.

• Don’t share your account with others.

• Notify us immediately if your account is misused.

5. Using the Platform

• Don’t post fake reviews, spam, or illegal content.

• Use the platform only for buying products or services.

6. Penimbili’s Role

• We help connect buyers and sellers but we are not responsible for the quality of products.

• We may help with disputes, but the main responsibility is between buyer and seller.

7. Safety & Privacy

• Your personal information is safe and handled according to our Privacy Policy.

• Use the platform responsibly.

8. Law

• These rules are governed by Kenyan law.

Contact us: support@penimbili.co.ke | +254 [Insert Number]

Penimbili Terms for Sellers (Simple Version)

Welcome to Penimbili! This guide explains how to sell safely and grow your business.

1. Who Can Sell on Penimbili

• You must be 18 years or older.

• Provide valid identification and business registration (if applicable).

• Only sell legal and safe products.

2. Listing Products

• Provide correct descriptions, prices, and images.

• Only list items you can deliver.

• Avoid listing illegal, unsafe, or counterfeit items.

3. Selling & Orders

• Deliver orders on time and as described.

• Communicate clearly with buyers.

• Handle returns and refunds fairly according to your policy.

4. Fees & Payments

• Penimbili may charge listing or sales fees.

• Ensure your payment information is correct.

5. Your Account

• Keep your login details secure.

• Don’t share your account with anyone else.

• Notify us immediately if your account is misused.

6. Using the Platform

• Don’t post fake reviews, spam, or misleading information.

• Follow all Kenyan laws for selling goods and services.

7. Penimbili’s Role

• We provide the platform but do not guarantee sales or product quality.

• We may help with disputes but the responsibility to fulfill orders is yours.

8. Safety & Privacy

• Respect buyer privacy and handle personal information responsibly.

• Your data is protected according to our Privacy Policy.

9. Law

• These rules are governed by Kenyan law.

Contact us: info@penimbili.co.ke | +254 722 555009